Return and Refund Policy:
Eligibility: We accept your return request only if
- You have received the wrong product like different colour or different products.
- You have one day to make return request.
- You have a damaged item like broken item
- your item must be unused and in the same condition that you received it.
- For return request 2-4 photos of the received product will be required for proof.
- Return will be initiated within 7 days of delivery
Return Process: Contact our customer support to initiate a return. Provide your order number and reason for return.
Refund:
Refunds will be processed within 1-7 business days after the returned product is received and inspected.
Non-Refundable Items:
Customized or personalized items are not eligible for returns or refunds.
Shipping Costs:
Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
Shipping Policy
Processing Time: Orders are typically processed within 1-3 business days. You will receive a confirmation email once your order is shipped.
Shipping Methods: We offer various shipping options, including standard and expedited shipping. Shipping times may vary based on your location.
Shipping Rates: Shipping costs are calculated at checkout based on your selected shipping method and destination.
International Shipping: We currently ship to select countries. Please check our website for available destinations and rates.
Delivery Times: Estimated delivery times will be provided at checkout. Please note that delivery times may vary due to factors beyond our control, such as customs delays.
Order Tracking: Once your order has shipped, you will receive a tracking number via email to monitor your shipment’s progress.
Contact Us: For any shipping inquiries, please contact our customer service team at contact@soofishoping.com
How to track your order
Shipping Policy
Processing Time: Orders are typically processed within 1-3 business days. You will receive a confirmation email once your order is shipped.
Shipping Methods: We offer various shipping options, including standard and expedited shipping. Shipping times may vary based on your location.
Shipping Rates: Shipping costs are calculated at checkout based on your selected shipping method and destination.
International Shipping: We currently ship to select countries. Please check our website for available destinations and rates.
Delivery Times: Estimated delivery times will be provided at checkout. Please note that delivery times may vary due to factors beyond our control, such as customs delays.
Order Tracking: Once your order has shipped, you will receive a tracking number via email to monitor your shipment’s progress.
Contact Us: For any shipping inquiries, please contact our customer service team at [your email/contact info].
How to track your order:
It is very simple to track your order if you have your tacking id (AWB number) with yourself. If you don’t have the tracking id after placing the order then feel free to contact us Contact@soofishoping.com. Monday to sat 10am to 5pm.
To track your order just click the TRACK YOUR ORDER tab given in the home page of the website. You will be redirected to the Delhivery courier company track page. Here just give your tracking id (AWB number) and track your order.
You will receive the mail in which the tracking id will be given. You can either go to the link given in the email or you can msg us on instagram or call us (between working hours 11am-4pm) to know the status of your order.
